Reports are coming in that eBay is also having a problem with the feedback scores.
I noticed the feedback score on my account has been stuck on the same number since last night even though new feedbacks have been left by other eBay members.
Some other eBayers at PowerSellers Unite have reported similar issues with their feedback scores.
It appears that this issue could be related to the DSR calculation issue which has been affecting the site this weekend. As of Sunday afternoon, Seller dashboard is still offline as it appears eBay is aware of the problem and working on a fix.
Stay tuned!
Sunday, August 10, 2008
Saturday, August 9, 2008
DSR calculation error frustrates eBay sellers
Over the weekend, ebay announced that sellers 30-day rolling DSR averages were not displaying correctly in the seller dashboard widget. Ebay initially told sellers that the problem was corrected, but later posted an announcement regarding the ongoing glitch.
DSRs Displaying Incorrectly
Ebay has now pulled the Seller Dashboard widget and announced that the best match logic will not use DSR's until the problem is corrected and went further to announce that seller discounts will not be calculated until the issue is resolved as well.
Nonetheless, several sellers have jumped to conclusions accusing ebay of DSR manipulation.
Personally I saw a sharp drop in my DSR averages which led me to believe something was not kosher. For example, my DSR average for the past 12 months for 'Item as Described' was consistently 4.9 or higher. This number dropped down all the way to under 4.7 in the matter of a few days. Could this be because of the way DSR's are calculated on a rolling 30 day average? Perhaps, but the number seemed very low from what I'm used to seeing, so probably not.
Seller's distrust of eBay is undersandable especially in this situation because of the way DSR's are calculated. Sellers don't see the raw scores from buyers and when problems like this rear their head's, sellers are quick to jump the gun.
I will commend eBay for stepping up and removing these items from the best match logic, however it does show how venurable sellers are to all of the constant site problems that eBay experiences. Sellers are always charged listing fees and have live auctions which are ending every minute and eBay's response in my opinion should be more swift and should result in some type of credit to sellers for the confusion and inconvenience. After all, there is no sure fire way to tell how these bugs are affecting your bottom line as an ebay seller.
Has anyone been negatively affected by the DSR calculation bug? How would you have handled this issue if you were eBay management?
Does anyone think its somewhat odd that this is even a bug?
DSRs Displaying Incorrectly
Ebay has now pulled the Seller Dashboard widget and announced that the best match logic will not use DSR's until the problem is corrected and went further to announce that seller discounts will not be calculated until the issue is resolved as well.
Nonetheless, several sellers have jumped to conclusions accusing ebay of DSR manipulation.
Personally I saw a sharp drop in my DSR averages which led me to believe something was not kosher. For example, my DSR average for the past 12 months for 'Item as Described' was consistently 4.9 or higher. This number dropped down all the way to under 4.7 in the matter of a few days. Could this be because of the way DSR's are calculated on a rolling 30 day average? Perhaps, but the number seemed very low from what I'm used to seeing, so probably not.
Seller's distrust of eBay is undersandable especially in this situation because of the way DSR's are calculated. Sellers don't see the raw scores from buyers and when problems like this rear their head's, sellers are quick to jump the gun.
I will commend eBay for stepping up and removing these items from the best match logic, however it does show how venurable sellers are to all of the constant site problems that eBay experiences. Sellers are always charged listing fees and have live auctions which are ending every minute and eBay's response in my opinion should be more swift and should result in some type of credit to sellers for the confusion and inconvenience. After all, there is no sure fire way to tell how these bugs are affecting your bottom line as an ebay seller.
Has anyone been negatively affected by the DSR calculation bug? How would you have handled this issue if you were eBay management?
Does anyone think its somewhat odd that this is even a bug?
What is ebay doing updating DSR scores?
Pilot
Welcome to Dollars and e-sense, my first attempt at blogging.
The goal of this blog is to comment on the world of online ecommerce particularly aimed at the small businesses who sell primarily through eBay, Amazon and other such up and coming ecommerce sites. I primarily deal in the selling of video games and such related items, so I will probably write about new games and hardware to mix things up a bit.
There are several blogs such as Randy Smythe's blog which do an excellent job of covering the world of online ecommerce and I hope to write about similar subjects, but hope to put a different spin to some of the stories.
So who am I? I preferr to leave my ebay id and other sites anonymous, but I will say I've been selling on ebay for 3 years now and have significant experience in that arena. I am a graduate student as well so I spend my time between online selling and doing school work.
If you have an idea for a story feel free to leave a comment and I'll see what I can do!
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