Thursday, June 18, 2009

eBay's Customer-Centric approach.... is it smoke in mirrors?

Hello everyone,

Its been awhile since I've blogged, mainly due to finishing graduate school and I suppose celebrating the near distant future where my finances no longer depend on the tyranny that is known to many as eBay.

As you might guess I've been quite distracted and have not really kept up with all of the 'noise' per se that is often rumbling in the community. So to be a good ebay citizen, I went over the Town Hall page, to see if I could find an archive of the most recent Town Hall meetings.

To see the page I found, click here.

As you can see, the next town hall is 'Coming Soon' and the last one was apparently held on April 15th. I went to the Town Hall Archives and to my dismay (or I guess sarcastic suprise) noticed that the page had not been updated since September 2008.

Was whomever used to update this page get the axe during the layoffs in the past year?

My main point is ebay continues to tout its 'customer-centric' approach, yet they can't even keep the main 'Town Hall' pages updated? Isn't this how buyers and sellers (ebay's customers) are supposed to keep up with whats going on in ebay-land?

Has the ebayinkblog replaced the town hall pages?

My thoughts now, as much as I hate to say it... eBay hates you and they care nothing about you. They only care about their bottom line and wrecking people's lives for fun.

And now for a little bit of fun mumbo jumbo...

-BMX (Best Match eXpert)

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